CLIENT LIAISON OFFICER.
Rostering officer- Part-time Position.
Offering New Graduates, the Opportunity to Apply
About us:
Flourish Holistic Services Pty Ltd, a provider of Allied Health Services for individuals enrolled in the National Disability Insurance Scheme (NDIS) and referred to us by the Department of Health and Human Services (DHHS), Transport Accident Commission (TAC), WorkSafe, and Workcover.
Our Mission: To Provide quality-oriented, sustainable, and Flexible services that uphold human rights and create opportunities, empowering you to live the life you Choose.
The company offers clients the care they need at any stage of life, ensuring they can choose how we support them & their unique needs. We aim to make their day, every day.
This high level of service is only possible when our team shares the same passion and care for the individual. We appreciate the value in our employees’ experience & attributes and in turn, we aim to support and recognise their achievements.
Required skills:
· Teamwork
· Customer services
· Deal with external organisation enquiries
· Administration
· Rostering skills
· Effective verbal and written communication
· Organisation skills
Requirements:
· A bachelor’s and master’s degree in relevant filed
· Have valid full work rights visa
· A National Police Certificate
· NDIS Workers Screening
· Working with Children Check
Main Duties and Responsibilities:
· Working closely with participant daily to make them understand the services that we can offer to support their NDIS plan.
· Providing all intake actions that are required when a new referral or a participant decides to join us.
· Responding to customers, Support coordinators, local area coordinators, families, carers, and other stake holder enquiries
· Maintaining an up-to-date knowledge about NDIS systems and practices.
· Preparing service agreement in alignment with the NDIS plan for the new participant joining.
· Sending the participant welcome packs and briefing about the services.
· Rostering and booking the participant with the appropriate team member to ensure the services are in place.
· Follow up with the participants on a regular basis.
· Ensure that the participant is receiving services in accordance with the frequency that is supported by the NDIS plan.
· Encourage the participants to come to our clinic for the sessions.
· Sending the staff rosters on a weekly basis for each staff.
Essential Selection Criteria:
· Ability to work under pressure, to meet timeframes and to plan an organise workload.
· Demonstrated organisational skills and attention to detail with an ability to prioritise own workload and to work both independently on routine tasks and as part of a team.
· Demonstrated customer service skills with an ability to liaise effectively with stakeholders in a culturally diverse environment and to communicate effectively both verbally and in writing.
· Demonstrated ability to develop and manage relationships with team members and other internal or external stakeholders.
· Ability to respond appropriately to competing priorities in a fast-paced environment.
Pay Scale- $25- $27 based on level of experience.
FLOURISH HOLISTIC SERVICES PTY LTD only accepts application with Cover letter and resume. To apply email on info@flourishholisticservices.org or apply on indeed or our website https://flourishholisticservices.org/careers
Copyright © 2020 Flourish Holistic Services Pty Ltd - All Rights Reserved.
We are currently accepting new participants.
To book an appointment, fill out the referral form on our website and someone from our team will contact you at the earliest.
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