Strategic and Operational Planning
- Ensure continuous improvement in the delivery, monitoring and review of client services including the establishment of effective ongoing feedback processes and ensure this is reflected in all areas of service delivery.
- Contribute to the organisation’s strategic planning process ensuring that disability & Mental Health key results areas are aligned to overall strategic direction including strategic and operational decision-making and policy development and review.
- Ensure that Disability & Mental Health policies, procedures, forms, and templates are developed, reviewed and maintained to industry standards.
- Coordinate and oversee all internal and external contractual monitoring visits and audits.
- Develop an annual business plan for the delivery of Disability and Mental Health services that reflects strategic objectives.
- Consult on the annual budget for Client Services, monitor income and expenditure and take appropriate and timely measures to address any variances.
- Ensure that all resources are deployed efficiently and effectively.
Leadership and Management
- Provide overall direction and leadership to Director, Managing Director, Human Resources and Compliance Manager, Accountant, Client LiaIson Officer, Intake Officer, Clinical Manager, Assistant Clinical Manager, Support Coordinator, Specialised support coordinator, Allied Health Professionals, Allied Health Assistant, Disability Support Worker, and cleaner ensuring they understand strategic and operational objectives and how they translate into service delivery plans.
- Engage staff in the annual planning process to ensure they understand organisational priorities and how they translate into their own personal Key Result Areas.
- Provide day to day support, direction and mentoring for Coordinators.
- Ensure effective implementation of training needs analysis and training delivery across the service and that staff are provided with the training and development necessary to enable them to perform their role effectively.
- Provide support and advice on complex case management, service delivery issues and critical incident response.
- Provide regular briefings for staff through a program of team meetings, encourage feedback and ensure that this is dealt with in an appropriate manner.
- Lead by example, act as a role model for staff within the service.
- Promote a client focused culture across all service delivery areas.
- Use initiative and remain calm in emergency situations and crises. Be able to manage own stress and recognise and assist other team members in managing stress.
Service Design, Delivery, Promotion & Advocacy
- Develop high quality and responsive services that meet client needs.
- Develop appropriate communication and marketing strategies to promote Disability services
- Build and maintain strong partnerships with key agencies and stakeholders and to improve and expand FHS.
Contract management, administration, and accountability
- Ensure full compliance across all service delivery areas.
- Engage all stakeholders in the contract implementation and review process.
- Keep abreast of changes in legislation, regulation and standards that relate to Disability services and ensure policies and procedures are updated to reflect them.
- Monitor reporting within the programs to ensure that contractual requirements are being met within defined timelines.
- Conduct regular program reviews to ensure services are appropriate to client needs.
- Ensure feedback on service delivery is obtained and acted upon.
- Workplace Health and Safety
- Ensure that WH&S is discussed at each team meeting.